EastPoint’s Managed Services enable businesses to focus on their core mission while we handle the rest. By combining industry-leading expertise with a proactive approach, we ensure your business runs seamlessly, efficiently, and cost-effectively. 

What We Offer

Comprehensive Service Desk Operations:
Structured incident triage, clearly defined incident lifecycle, and sophisticated problem management emphasising proactive root-cause analysis.

System Monitoring and Proactive Maintenance:
Rigorous daily health checks aligned with precise Service Level Objectives (SLOs), ensuring optimal system availability and performance.

Structured Transition and Migration:
Meticulous knowledge acquisition and validation during transitions, supported by extensive documentation for seamless operational continuity.

Robust Change and Release Management:
Controlled deployment of Hotfixes and quarterly Service Packs, clearly categorised changes, and thorough testing to ensure reliability.

Licence, Vendor, and Credential Management:
Proactive optimisation of licensing, structured vendor engagement, and rigorous credential management to maximise resource efficiency and maintain compliance expenditure.

Our managed services are supported by best-in-class tools and frameworks, ensuring reliability and consistency.

From Microsoft platforms to a wide array of enterprise solutions, we offer the flexibility and knowledge needed to meet any challenge.

Our Managed Services proactively remove operational distractions, allowing your personnel to dedicate their focus exclusively to strategic responsibilities. By comprehensively managing technical complexities and operational requirements, we empower your team to concentrate on core business initiatives and strategic objectives.

Key Benefits

Enhanced Operational Focus:
Liberate your employees from routine and complex technical tasks, enabling uninterrupted concentration on strategic initiatives and core competencies.

Optimised Resource Management:
Proactive management and continuous optimisation of your technology landscape to ensure maximum operational efficiency and optimal return on investment.

Reliable, Continuous Support:
Structured, multi-tiered support framework delivering consistent, proactive monitoring and responsive resolution from initial triage through advanced specialist intervention.

Predictable Cost Control:
Strategic oversight of licensing, vendor relationships, and system performance, minimising unplanned expenses and providing predictable budgeting and financial stability.

Comprehensive Lifecycle Oversight:
End-to-end management from structured onboarding and knowledge acquisition through controlled change deployment and rigorous release management, ensuring minimal operational disruption and sustained continuity.