Effective Date: April 4, 2025

EastPoint Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://eastpointsolutions.ie) or engage with our services. It also outlines your rights under the General Data Protection Regulation (GDPR).

1. Who We Are

EastPoint Solutions provides innovative system integration and technology solutions to businesses. For any questions about this Privacy Policy or our data practices, you can contact us at:

• Company Name: EastPoint Solutions
• Address: C4, The Exchange, Calmount Business Park, Ballymount, Dublin 12, D12 C867, Ireland
• Email: info@eastpointsolutions.ie
• Phone: 00353 1 254 2911

If applicable, our Data Protection Officer (DPO) can be reached at the above contact details.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact Information: Name, email address, phone number, and company details when you fill out forms on our website.
• Technical Information: IP address, browser type, operating system, and usage data collected through cookies or similar technologies.
• Communication Data: Any information you provide when contacting us via email or other channels.
• Service Data: Information related to your business systems and data for integration purposes.

3. How We Use Your Data

We process your personal data based on the following lawful bases under GDPR:

• Performance of a Contract: To provide you with our services, such as system integration and technical support.
• Legitimate Interests: To improve our website functionality, respond to inquiries, and maintain business operations.
• Consent: For marketing communications where you have explicitly opted in (you may withdraw consent at any time).
• Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Data

We may share your data with trusted third parties for the following purposes:

• Service providers (e.g., cloud hosting platforms) for operational support.
• Business partners such as Microsoft and IBM for project collaboration.
• Legal or regulatory authorities if required by law.

We ensure that all third parties adhere to GDPR standards when processing your data.

5. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For instance:

• Contact information is retained for as long as you are a client or until you request its deletion.
• Technical information is retained for analytical purposes for up to 12 months.

8. Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

1. Access: Request a copy of the personal data we hold about you.
2. Correction: Request corrections to inaccurate or incomplete data.
3. Erasure (“Right to be Forgotten”): Request deletion of your data where applicable.
4. Restriction: Request limited processing of your data.
5. Data Portability: Receive your data in a structured format for transfer to another controller.
6. Objection: Object to processing based on legitimate interests or direct marketing.
7. Withdraw Consent: Withdraw consent at any time for processing based on consent.
8. Lodge a Complaint: File a complaint with Ireland’s Data Protection Commission (DPC) if you believe we are not compliant with GDPR.

To exercise any of these rights, please contact us at [Insert contact email here].

9. Security Measures

We implement robust technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the effective date.

If you have any questions about this Privacy Policy or wish to exercise your rights under GDPR, please contact us at [Insert contact email here].

This policy should be reviewed by legal counsel to ensure it fully aligns with EastPoint Solutions’ specific practices and GDPR requirements before publication on their website.