Digital Concierge
Intelligent Guest Engagement, Built on Your Knowledge
The EastPoint Digital Concierge is a guest‑facing and staff‑assisted digital service that helps hotels process bookings, answer common guest questions, guide guests to services, and escalate requests to the right team.
As one of our Intelligent Applications, it is a multilingual AI assistant, designed specifically for the hospitality sector. It consumes your policies, knowledge base and voice, transforming them into a secure, conversational agent that delivers accurate, human-centric responses and outcomes - 24/7.
Coupled with our Assured Delivery service, we design, configure, integrate, and support the solution end-to-end. All tailored to your business.
What Sets It Apart
An AI Assistant That Truly Knows Your Business
Digital Concierge is built on a structured, curated knowledge base created by you and EastPoint. Every response is grounded in your approved policies, services, and operational processes, ensuring brand alignment and accuracy.
Integration & Security
Digital Concierge is built on Microsoft Azure and integrates securely with your PMS, booking engines and operational platforms via robust API connectivity. Sitting on your website or WhatsApp, it operates as a true extension of your systems. Not just a standalone chatbot.
